Privacy Policy

1. Who we are

This Privacy Policy applies to Sairo and this website. For privacy enquiries, data access or correction requests, contact us at enquiries@sairosourcing.com, or write to: Yam Lung, Tsing Lung Village, Yuen Long, Hong Kong.

2. Personal data we collect

Depending on how you interact with us, we may collect:

• Your name, work email address, company and job-related details.
• Information included in sourcing enquiries and correspondence.
• Product, quantity, market, timeline and commercial requirements.
• Technical information such as browser type, device data, IP address and website usage information where collected by our hosting or analytics providers.

Please do not submit confidential production files, financial account information or sensitive personal data through the general enquiry form unless we specifically request it through an appropriate channel.

3. How we use personal data

We may use personal data to:

• Respond to enquiries and assess potential sourcing projects.
• Prepare proposals, quotations and appropriate next steps.
• Communicate with buyers, suppliers and service providers in relation to an authorised project.
• Manage our business relationships and improve our services.
• Maintain website security and prevent fraud or misuse.
• Comply with legal, regulatory and record-keeping obligations.

We will not use personal data for a new purpose unrelated to the original purpose without obtaining consent where required.

4. Disclosure and cross-border handling

We may disclose relevant information on a need-to-know basis to our personnel, professional advisers, website and technology providers, logistics partners, inspection providers, and prospective or appointed suppliers where necessary to respond to an enquiry or perform an authorised project. Because our work involves international sourcing, information may be processed outside Hong Kong. We take reasonably practicable steps to require appropriate confidentiality and data protection safeguards.

We may also disclose information when required by law, regulation, court order or a competent authority. We do not sell personal data.

5. Direct marketing

We will not use your personal data for direct marketing without your consent where consent is required. You may withdraw consent or opt out at any time by contacting us. An opt-out request will not affect service-related communications concerning an active enquiry or project.

6. Retention and security

We retain personal data only for as long as reasonably necessary for the purposes described above, to manage business records and to meet legal or contractual obligations. We use reasonably practicable administrative and technical safeguards to protect data against unauthorised or accidental access, processing, erasure, loss or use. No internet transmission or storage system can, however, be guaranteed to be completely secure.

7. Cookies and third-party links

This website may use essential cookies and may use limited analytics technologies to understand website performance. You can control cookies through your browser settings, although disabling essential cookies may affect website functionality. Links to third-party sites are governed by those sites' own privacy policies, not this Policy.

8. Access and correction

Subject to applicable law, you may request confirmation of whether we hold your personal data and request access to or correction of that data. Requests should be sent to enquiries@sairosourcing.com. We may ask for information reasonably necessary to verify identity and process the request, and may charge a fee permitted by law.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, practices or legal requirements. The current version and its effective date will be published on this page.